SLA · CDMX
Technical Support
We're here to help. Contact our support team or check the status of our services.
soporte@emichat.app
For all plans. Response within 24 hours.
+52 55 3414 2928
Business plan. Priority response.
Business hours
Monday to Friday, 9:00 AM – 6:00 PM
Central Time (CDMX). 24/7 emergencies for Business plan.
Response times by plan
Plan
Response
Channels
Starter
< 24 hours
Email
Pro
< 8 hours
Email
Business
< 4 hours
Email + WhatsApp + 24/7 Emergencies
System status
All services operating normally.
WhatsApp Business APIOperational
Payment processingOperational
AI EngineOperational
Real-time status page coming soon. To report urgent incidents, write to soporte@emichat.app.
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