emi chat
Features

AI Assistant · Commerce · Payments · Campaigns · Analytics

A smart assistant that actually does things

Every WhatsApp message goes through a chatbot with natural language understanding. It doesn't just respond — it browses catalogs, processes orders, collects payments and more, with 12 function-calling tools.

  • Natural Spanish understanding (tú/usted by vertical)
  • 12 integrated function-calling tools
  • Configurable personality per business
  • 3s debouncing for rapid messages
  • Automatic fallback between AI models
  • Anti-prompt-injection protection (14 patterns)
  • PCI/PII masking (cards, CURP, RFC, CLABE)

WhatsApp interactive messages

Beyond plain text. Buttons, lists, carousels and rich cards that replace the classic 'type 1 to confirm'.

  • Rich message types: text, media, buttons, lists, product cards
  • Quick reply buttons (up to 3 options)
  • Product cards & lists from your catalog
  • Location pins with Google Maps link

Escalation and human handoff

Seamless transition between AI and human agents. If no one responds in 30 minutes, the AI automatically resumes.

  • Keywords: HUMAN, AGENT, PERSON, OPERATOR
  • Auto-resume in 30 min if no human response
  • Per-conversation AI toggle from dashboard
  • Agent responds directly in the thread