Features

AI Assistant · Commerce · Payments · Campaigns · Analytics

A smart assistant that actually does things

Every WhatsApp message goes through a chatbot with natural language understanding. It doesn't just respond — it browses catalogs, processes orders, collects payments and more, with 12 function-calling tools.

Natural Spanish understanding (tú/usted by vertical)
12 integrated function-calling tools
Configurable personality per business
3s debouncing for rapid messages
Automatic fallback between AI models
Anti-prompt-injection protection (14 patterns)
PCI/PII masking (cards, CURP, RFC, CLABE)

WhatsApp interactive messages

Beyond plain text. Buttons, lists, carousels and rich cards that replace the classic 'type 1 to confirm'.

Rich message types: text, media, buttons, lists, product cards
Quick reply buttons (up to 3 options)
Product cards & lists from your catalog
Location pins with Google Maps link

Escalation and human handoff

Seamless transition between AI and human agents. If no one responds in 30 minutes, the AI automatically resumes.

Keywords: HUMAN, AGENT, PERSON, OPERATOR
Auto-resume in 30 min if no human response
Per-conversation AI toggle from dashboard
Agent responds directly in the thread